{"id":50269,"date":"2023-06-12T23:18:58","date_gmt":"2023-06-13T03:18:58","guid":{"rendered":"https:\/\/www.skinlycious.com\/us\/?post_type=docs&#038;p=50269"},"modified":"2023-06-14T02:44:31","modified_gmt":"2023-06-14T06:44:31","password":"","slug":"what-to-do-if-i-received-a-damaged-wrong-or-defective-item","status":"publish","type":"docs","link":"https:\/\/www.skinlycious.com\/us\/docs\/what-to-do-if-i-received-a-damaged-wrong-or-defective-item\/","title":{"rendered":"What to do if I received a damaged, wrong, or defective item?"},"content":{"rendered":"\n<ol class=\"wp-block-list\" type=\"1\">\n<li><strong>I received the wrong product. What can we do about it?<\/strong><br>Please contact us at care@skinlycious.com. Kindly inform us within 3 days of receipt. Return the product(s) in their original condition within 7 days of the purchase date. The correct product(s) will be sent to you at our cost. We will also pay for the shipping cost of returning the product(s) to us.<br><\/li>\n\n\n\n<li><strong>The box was totally damaged. The products are fine and still sealed.<\/strong><br>We\u2019re sorry to hear what happened. We ensure that the shipments are properly boxed or wrapped before sending it out. In this case, you may contact the courier and provide a feedback to prevent this from happening again. We\u2019ll also do our part in documenting this and we\u2019ll provide a feedback to our partner courier as well.<br><\/li>\n\n\n\n<li><strong>The package and the products were damaged. What can you do?<\/strong><br>We ensure that the shipments are properly boxed or wrapped before sending it out. In this case, you may contact the courier and provide a feedback to prevent this from happening again. <br><br>Please contact us within 24 hours of receipt at care@skinlycious.com. Kindly attach a photo of the items and packaging. <br><\/li>\n\n\n\n<li><strong>The cleanser bottle was not fully closed, it soaked the package and spilled almost half of contents.<\/strong><br>We apologise for the inconvenience. We\u2019ll send you a full bottle again and we\u2019ll give you an update once we have the tracking. You\u2019re free to use, dispose or give away the remaining product.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"bwfblock_default_font":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[188],"doc_tag":[118,148,149,169],"class_list":["post-50269","docs","type-docs","status-publish","hentry","doc_category-returns-exchanges","doc_tag-damaged","doc_tag-refund","doc_tag-return","doc_tag-wrong"],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","woocommerce_thumbnail":"","woocommerce_single":"","woocommerce_gallery_thumbnail":""},"post_excerpt_stackable_v2":"<p>I received the wrong product. What can we do about it?Please contact us at care@skinlycious.com. Kindly inform us within 3 days of receipt. Return the product(s) in their original condition within 7 days of the purchase date. The correct product(s) will be sent to you at our cost. We will also pay for the shipping cost of returning the product(s) to us. The box was totally damaged. The products are fine and still sealed.We\u2019re sorry to hear what happened. We ensure that the shipments are properly boxed or wrapped before sending it out. In this case, you may contact the&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"jasmine kang","url":"https:\/\/www.skinlycious.com\/us\/author\/jasmineskinlycious-com\/"},"comments_num_v2":"0 comments","acf":[],"year_month":"2026-06","word_count":255,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"jasmine kang","author_nicename":"jasmineskinlycious-com","author_url":"https:\/\/www.skinlycious.com\/us\/author\/jasmineskinlycious-com\/"},"doc_category_info":[{"term_name":"Returns &amp; Exchanges","term_url":"https:\/\/www.skinlycious.com\/us\/docs-category\/returns-exchanges\/"}],"doc_tag_info":[{"term_name":"damaged","term_url":"https:\/\/www.skinlycious.com\/us\/docs-tag\/damaged\/"},{"term_name":"refund","term_url":"https:\/\/www.skinlycious.com\/us\/docs-tag\/refund\/"},{"term_name":"return","term_url":"https:\/\/www.skinlycious.com\/us\/docs-tag\/return\/"},{"term_name":"wrong","term_url":"https:\/\/www.skinlycious.com\/us\/docs-tag\/wrong\/"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What to do if I received a damaged, wrong, or defective item? - Skinlycious | Anti-Acne Skincare by Acne Fighters<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.skinlycious.com\/us\/docs\/what-to-do-if-i-received-a-damaged-wrong-or-defective-item\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What to do if I received a damaged, wrong, or defective item? - Skinlycious | Anti-Acne Skincare by Acne Fighters\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.skinlycious.com\/us\/docs\/what-to-do-if-i-received-a-damaged-wrong-or-defective-item\/\" \/>\n<meta property=\"og:site_name\" content=\"Skinlycious | Anti-Acne Skincare by Acne Fighters\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-14T06:44:31+00:00\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.skinlycious.com\\\/us\\\/docs\\\/what-to-do-if-i-received-a-damaged-wrong-or-defective-item\\\/\",\"url\":\"https:\\\/\\\/www.skinlycious.com\\\/us\\\/docs\\\/what-to-do-if-i-received-a-damaged-wrong-or-defective-item\\\/\",\"name\":\"What to do if I received a damaged, wrong, or defective item? - Skinlycious | Anti-Acne Skincare by Acne Fighters\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.skinlycious.com\\\/us\\\/#website\"},\"datePublished\":\"2023-06-13T03:18:58+00:00\",\"dateModified\":\"2023-06-14T06:44:31+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.skinlycious.com\\\/us\\\/docs\\\/what-to-do-if-i-received-a-damaged-wrong-or-defective-item\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.skinlycious.com\\\/us\\\/docs\\\/what-to-do-if-i-received-a-damaged-wrong-or-defective-item\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.skinlycious.com\\\/us\\\/docs\\\/what-to-do-if-i-received-a-damaged-wrong-or-defective-item\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Docs\",\"item\":\"https:\\\/\\\/www.skinlycious.com\\\/us\\\/knowledgebase\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"What to do if I received a damaged, wrong, or defective item?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.skinlycious.com\\\/us\\\/#website\",\"url\":\"https:\\\/\\\/www.skinlycious.com\\\/us\\\/\",\"name\":\"Skinlycious | Anti-Acne Skincare by Acne Fighters\",\"description\":\"For Acne Fighters. 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