What brings you here today?
Q: I’m not sure which kit to start with. How do I choose?
Q: I’m not sure which kit to start with. How do I choose?
No worries, this is the most common question we get, and the answer is simpler than it feels!We’d suggest beginning with one of our Starter Kits:
- Essentials Starter Kit if you don’t currently use sunscreen or makeup.
- Complete Starter Kit if you have dry skin or wear sunscreen/makeup. It adds the Soothing Cleansing Gel to gently remove sunscreen/makeup, plus the Barrier Booster Moisturiser and Sunscreen for a full daily routine.
Not sure what your skin actually needs? Our Match+Balance System gently guides you to the right routine for smooth, glowing skin, so you’re never left guessing.
You can explore the full Starter Kit details here.
Q: What’s the difference between the Essentials Starter Kit and the Complete Starter Kit?
Q: What’s the difference between the Essentials Starter Kit and the Complete Starter Kit?
The Essentials Starter Kit includes: Calming Cleanser, Glow Exfoliant (acid-based spot treatment), Hydrating Serum, and Clarifying Serum (vitamin-based spot treatment).
The Complete Starter Kit includes everything in the Essentials Kit, plus Soothing Cleansing Gel (removes makeup and sunscreen), Barrier Booster Moisturiser, and our Mineral Sunscreen SPF47PA+++.
Essentials Starter Kit is ideal for those who:
- Prefer minimal skincare routines
- Are new to skincare
- Have oily skin (Hydrating Serum serves as an oil-free moisturiser)
Complete Starter Kit is best for those who:
- Have combination or dry skin
- Wants a proper complete skincare routine
- Are 25 years and older because skin starts cellular ageing at 25! It’s time to have a proper complete skincare routine that prevents pigmentations and slows down skin ageing.
Q: Are your products suitable for tweens and teens?
Q: Are your products suitable for tweens and teens?
Yes, absolutely.
For normal skin, start with Calming Cleanser first.
For oily skin, start with Cleanse and Hydrate Bundle. Hydration is needed so that the skin doesn’t produce so much oil.
For mild breakouts / a few tiny bumps a.k.a whiteheads / some blackheads and if they haven’t started any skincare, we can start with Calming Cleanser first. If by three weeks, they don’t clear up, then we get the Essentials Starter Kit and start spot correctors .
For moderate to severe acne who don’t use sunscreen, we recommend starting with the Essentials Starter Kit. It’s specially designed for young, delicate skin. It includes a gentle cleanser, an oil-free hydrating serum, and two different spot correctors. Follow the instructions on the box to do the half-face test to identify which spot corrector reduces / flattens their acne faster.
For moderate to severe acne who use sunscreen, we recommend starting with the Complete Starter Kit. It includes a gentle cleanser, a sunscreen/makeup remover, an oil-free hydrating serum, two different spot correctors, a mineral sunscreen SPF 47PA+++ and a moisturiser. Follow the instructions on the box to do the half-face test to identify which spot corrector reduces / flattens their acne faster.
For more info, see our Teen Skincare Routine.
Q: I don’t have acne. Can I still use Skinlycious?
Q: I don’t have acne. Can I still use Skinlycious?
Absolutely! Our products suit all skin types because we focus on three things:
- supporting your skin barrier,
- helping you find the actives that work for you.
When your barrier is strong and your water-oil ratio is balanced, acne and textured skin start to clear up naturally.
The actives in our Glow Exfoliant and Clarifying Serum are wonderful for ageing skin too, helping soften fine lines and fade pigmentation. The rest of our range is soothing, hydrating, and made to strengthen your barrier.
In fact, whole families use Skinlycious together. Our founder Jasmine’s does, across three generations: her young kids (sunscreen and Soothing Cleansing Gel when needed), Jasmine herself (40+), and her mum (70+).
Q: I have sensitive skin. Can I use your products?
Q: I have sensitive skin. Can I use your products?
Yes, and you’re in good hands. Our founder Jasmine has sensitive skin herself, so she formulated this whole range for skin just like yours.
We’re a clean beauty brand, which means no essential oils, artificial fragrances, colourants, or phthalates, the usual culprits behind reactions. We only include what’s truly needed to make a product work, paired with soothing, moisturising ingredients that protect and build your skin barrier.
We’ve even created a Soothing Cleansing Gel just for sensitive and sensitised skin. It came about while working with a customer who couldn’t tolerate any other cleanser out there.
Q: I’m pregnant. Can I use your products?
Q: I’m pregnant. Can I use your products?
Yes! Our whole range is safe to use during pregnancy, with one exception: we recommend skipping the Glow Exfoliant, as it contains Salicylic Acid. While it’s applied topically in small amounts, some studies suggest caution during pregnancy. Best to check with your gynaecologist if you’re unsure. In the meantime, the Clarifying Serum makes a lovely alternative as your spot corrector.
One thing we’re especially proud of: our sunscreen is 100% pure mineral, using non-nano mineral UV filters. Unlike chemical sunscreens (those containing Oxybenzone, Octinoxate, or Homosalate, for example), which have been detected in blood plasma, amniotic fluid, and breast milk, mineral filters work on the skin’s surface with minimal absorption into the body. Many expectant mums prefer this peace of mind, and we’re glad we can offer it.
Read more: Pregnancy Acne
Q: What do you recommend for mature skin or anti-ageing concerns?
Q: What do you recommend for mature skin or anti-ageing concerns?
Great news — if you have mature skin without acne, you can skip the Half Face Test!
Just do a simple patch test for the Clarifying Serum and Glow Exfoliant before starting.
☼ Morning Calming Cleanser → Hydrating Serum → Clarifying Serum (apply all over; double up on spots or pigmentation areas) → Barrier Booster Moisturiser (only where skin feels tight or pulling ; skip if not needed) → Sunscreen
☾ Night Soothing Cleansing Gel (remove sunscreen) → Calming Cleanser (second cleanse) → Glow Exfoliant on whole face with cotton pad (2–3x per week, not daily) → Hydrating Serum → Clarifying Serum → Barrier Booster Moisturiser (only where skin feels tight or pulling ; skip if not needed)
If skin still feels tight after moisturising, add 1–2 drops of Balancing Facial Oil.
If you have acne alongside ageing concerns, please follow the instructions on your starter kit to do the Half Face Test first — this helps us find what works best for your skin!
→ See the full Mature Adult Skincare Routine
Q: Can I use Skinlycious alongside retinol or other active ingredients?
Q: Can I use Skinlycious alongside retinol or other active ingredients?
Yes, but with a little care! If you’re using retinol, avoid layering it with the Clarifying Serum (Vitamin C) at the same time. They work better when kept apart. A simple way to do it: retinol at night, Clarifying Serum in the morning. The rest of the Skinlycious range plays well with retinol! Just note that on nights you use the Glow Exfoliant, it’s best to skip retinol too. No need to layer two actives at once as that might lead to skin sensitivity.
That said, if you’re currently dealing with acne, we’d suggest sticking to the core Skinlycious routine first until your skin settles. Then, slowly introduce other actives once things are clearer. Your skin will thank you for your patience
Q: Do you have any discount codes or promotions?
Q: Do you have any discount codes or promotions?
We don’t run regular promotions or flash sales because we’ve priced our products at their best everyday value. That way, it’s fair to all customers and no one misses out on a “promo price.”
Your best savings come from our Rewards Program (earn points on every purchase) and membership tiers (3–5% upfront discounts for loyal customers). New customers also get free shipping with code FREESHIP on their first order.
Q: Is the FREESHIP code only for first orders? What are the conditions?
Q: Is the FREESHIP code only for first orders? What are the conditions?
Yes, FREESHIP is a one-time code for your very first order on our website. It gives you free shipping regardless of order value.
For subsequent orders, free shipping applies automatically when your order totals S$100 and above.
Q: My payment didn’t go through. What should I do?
Q: My payment didn’t go through. What should I do?
Please check that your card details and billing address are entered correctly. If the issue continues, try a different payment method or contact your bank to confirm there are no restrictions on the transaction.
You’re also welcome to What’s App us and we’ll help you through it.
Q: Can I modify or cancel my order after placing it?
Q: Can I modify or cancel my order after placing it?
Once an order is placed, we’re unable to modify items but do What’s App us your order number and details to see what we can do. Our fuilfiment center usually picks the order within 6-8 working hours of orders being placed.
If the order is not picked, we can modify, cancel and refund.
If the order has already been picked, it will be treated as a return. See our Return Policy.
Q: How do I track my order?
Q: How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use it to track your parcel.
If you haven’t received an email with a tracking number within 2 working days of placing your order, please check your junkmail. If it’s not in junk, please contact us.
Q: I didn’t receive an order confirmation email. What should I do?
Q: I didn’t receive an order confirmation email. What should I do?
First, check your spam or junk folder. If it’s not there, the email address entered at checkout may have been incorrect. Please contact us with your name and order details and we’ll help you verify your order.
Q: Do you have a physical store?
Q: Do you have a physical store?
Yes! You can find us at: Toy Outpost, Plaza Singapura #07-11B. Open daily: 12noon – 9:45pm
Please note that in-store prices are slightly higher than online to account for retail costs. For the best value, shop at skinlycious.com. The staff there are not trained in our products, so any questions, please reach out to us.
Q: How long does delivery take?
Q: How long does delivery take?
Singapore: 1–2 working days to process + 1–3 working days for delivery via our courier partner.
Malaysia: Please place your order at www.skinlycious.com/my. Delivery times will be shown at checkout.
United States: Please place your order at www.skinlycious.com/us.
International: We ship worldwide via DHL. Delivery times vary by zone. Free shipping thresholds apply (see our Shipping & Delivery page for full details).
We do not process orders on weekends or Singapore public holidays.
Q: I placed my order on a Friday evening. When will I receive it?
Q: I placed my order on a Friday evening. When will I receive it?
Friday evening orders will be processed on the next working day (Monday, assuming no public holiday). Allow 1–2 working days for processing and 1–3 working days for delivery. The earliest you’d receive it is typically Tuesday to Wednesday.
Q: Will my order be delivered on weekends or public holidays?
Q: Will my order be delivered on weekends or public holidays?
We do not process or dispatch orders on weekends or Singapore public holidays. Our courier partner may deliver on Saturdays, but we cannot guarantee it.
Q: Can I request delivery on a specific day or time?
Q: Can I request delivery on a specific day or time?
We’re unable to guarantee a specific delivery day or time as this is managed by the courier. Once you receive your tracking number, you can contact our courier directly to arrange your preferred delivery window.
Q: My order is marked as delivered but I haven’t received it.
Q: My order is marked as delivered but I haven’t received it.
Please first check with other household members or building management. If the parcel is still missing, contact us immediately via WhatsApp at +65 8798 3397 with your order number and we’ll follow up with the courier.
Q: What is the Half Face Test and why do I need to do it?
Q: What is the Half Face Test and why do I need to do it?
The Half Face Test is a 5-day process to find out which spot treatment — acid-based or vitamin-based — works best for your skin. Because everyone’s skin responds differently, this helps us personalise your routine before you commit to full-size products.
Avoid facials and aesthetic procedures and mixing with other brands.
First 5 Days (Half-Face Test)
AM & PM Routine
- Step 1: Cleanse your whole face with Calming Cleanser
- Step 2 (Right side): Apply Glow Exfoliant (GE) on acne spots and marks with a cotton pad for maximum efficacy.
- Step 3: Apply our oil-free moisturise Hydrating Serum (HS) to the whole face
- Step 4 (Left side): Apply Clarifying Serum (CS) on acne spots and marks.
If your acne is not on the left and right side of your face, test using Glow Exfoliant on the bone spur side of your cheek, then Clarifying Serum on the other side.
And, if your skin feels tight after applying the spot treatment, moisturise with Skinlycious Barrier Booster Moisturiser on dry/tight feeling areas or apply an additional layer of Skinlycious Hydrating Serum. If a richer moisturiser is needed, mix in or layer on Skinlycious Balancing Facial Oil.
After 5 Days
- Identify which spot treatment works better for your skin
- Continue using the suitable product consistently for 2–3 months for best results
- If both work well, you may continue using both (on different concerns or areas)
Q: What’s the recommended AM and PM routine?
Q: What’s the recommended AM and PM routine?
Your ideal routine depends on your age group and skin type. Visit our Age-based Skincare Routine page for your personalised guide.
Q: Do I need to use a toner?
Q: Do I need to use a toner?
Nope! Our founder and formulator doesn’t use toner. She sees them as a broth of diluted actives that don’t do much. So we don’t include one in our range, and don’t recommend it either.
If you’re after hydration, skip the hydrating toner and go straight to our Hydrating Serum — it’s far more effective. Looking for exfoliation? Our Glow Exfoliant does a much better job than any exfoliating toner. And double cleansing at night goes a long way in keeping pores clearer too!
Read more: 4 Reasons to Ditch the Toner.
Q: Can I use makeup or sunscreen with your products?
Q: Can I use makeup or sunscreen with your products?
Yes, absolutely! Just a heads-up though — if you have oily, acne-prone, or sensitive skin, be mindful that many sunscreens and foundations can clog pores easily.
Jasmine experienced this firsthand, which is why it took 1.5 years of R&D before she developed a formula that doesn’t clog pores or cause breakouts.
We highly recommend our Mineral Sunscreen SPF47 PA+++ as your go-to.
For foundation, Jasmine personally uses and loves mixing it Cosmetics CC Cream with our Sunscreen — it gives a beautiful glowy finish without feeling heavy, and you can match it to your shade. Our Telegram community has tried this combo too, with great results — no breakouts and a lovely finish!
Join us to explore more tips like this — just search “it Cosmetics” in the chat: t.me/+sDZMWs27f_1iNzM9e
At night, double cleansing is key to keeping pores clear. Use Soothing Cleansing Gel as your first cleanse to remove sunscreen and makeup, followed by Calming Cleanser. Massage each for about a minute for a thorough cleanse.
Q: I sweat a lot after working out or P.E. Should I cleanse my face after that or only cleanse twice a day?
Q: I sweat a lot after working out or P.E. Should I cleanse my face after that or only cleanse twice a day?
Definitely cleanse after a workout! Bacteria feed on both sweat and sebum, and leaving them sitting in your pores is just asking for breakouts.
After exercising, use your Calming Cleanser, then follow up with the Hydrating Serum. If your skin feels tight afterwards, a small amount of Barrier Booster Moisturiser will do the trick. Spot treatments twice a day only.
Q: What should I do after completing the 5–7 day Starter Kit trial?
Q: What should I do after completing the 5–7 day Starter Kit trial?
After 5 days, take a moment to review how your skin is responding:
- Spot treatments: Which one works better for you — or are both helping? You can continue using both for different concerns or areas.
- Water-Oil balance: Notice any tight or pulling feeling after the Hydrating Serum? That’s a sign to fine-tune your water-oil balance. Learn how to customise your moisturiser here.
If you’re seeing new pimples pop up, don’t panic! Acne can form 4–6 weeks before it surfaces, so it may just be working its way out.
If neither spot treatment is reducing active acne, do reach out to us — your acne might be sensitised skin acne, and we’d love to help figure that out with you.
Otherwise, just follow your age-appropriate routine and keep going. Our products are gentle and safe for long-term daily use, and clearer, smoother, more radiant skin is on its way!
We’re always here if you need us. ❤
Q: Can I have laser or facial treatments while using your products?
Q: Can I have laser or facial treatments while using your products?
Most of our products are soothing, hydrating, and moisturising, so they should be fine to continue using. Just check with your doctor or aesthetician about these two products that increase skin cell turnover — Glow Exfoliant and Clarifying Serum. As laser treatments and chemical peels are also forms of exfoliation. Your doctor will be better able to advise when to pause and when to reintroduce them, since over-exfoliating can damage your skin barrier.
Q: My skin broke out more after starting. Is this purging or a reaction?
Q: My skin broke out more after starting. Is this purging or a reaction?
Some new pimples popping in the first few weeks are normal. The active ingredients in both Glow Exfoliant and Clarifying Serum increase skin cell turnover, which brings existing clogs (formed weeks earlier beneath the skin) to the surface.
Signs it’s working: Your existing acne is reducing or flattening, and your skin is becoming less oily
Signs it may NOT be working: Your existing acne becomes more inflamed and does not reduce in size at all. If this happens, stop use and contact us. Your acne could be possibly caused by sensitised skin rather than clogged pores. Read more here.
New breakouts should decrease over 2–3 months as a full skin cycle takes 28 days. Diet and lifestyle can also play a role — see our guides on Diet & Acne and Lifestyle & Acne.
Q: My skin is peeling. Is this normal?
Q: My skin is peeling. Is this normal?
Some peeling from Glow Exfoliant is normal — it’s the result of increased skin cell turnover from the salicylic and mandelic acid. If peeling feels excessive, reduce to once daily at night only. Once visible peeling stops, you can gradually build back up.
Always follow up with Hydrating Serum and sunscreen to keep skin hydrated and protected.
Q: My skin feels tight. What should I do?
Q: My skin feels tight. What should I do?
Tightness after Hydrating Serum means your skin is not only dehydrated but dry too. Mix or layer on Barrier Booster Moisturiser after Hydrating Serum. If still tight, layer or mix 1–2 drops of Balancing Facial Oil into your moisturiser before applying. Read more on how to customise your moisturiser.
Q: I feel a stinging or biting sensation when using the spot treatment. Is this normal?
Q: I feel a stinging or biting sensation when using the spot treatment. Is this normal?
A light stinging when first using Glow Exfoliant is normal as it’s due to the acidity of the product. Apply Hydrating Serum immediately after to reduce the sensation. This sensation will lessen and go away as your skin gets used to the acidity.
If you experience extreme redness, itching, or a prolonged reaction, stop use and contact us.
Q: I’ve been using the kit for a few weeks but my skin isn’t improving. What should I do?
Q: I’ve been using the kit for a few weeks but my skin isn’t improving. What should I do?
Please reach out to us and we’ll guide you personally. For new acne to stop popping, it typically takes 2–3 months (your skin’s natural renewal cycle is 28 days), so hang in there.
That said, if you’re not seeing any improvement at all, we’ll ask a few questions to understand what’s going on:
- Has either spot corrector (Glow Exfoliant or Clarifying Serum) helped reduce existing acne?
- Is there less oiliness or redness?
- Any tightness, itchiness, or dryness?
- Are you using sunscreen, makeup, or other products alongside?
- How has your diet and sleep been?
Q: My acne has cleared! Should I keep using Skinlycious?
Q: My acne has cleared! Should I keep using Skinlycious?
Yes, absolutely! Our products work by building healthy radiant skin, supporting the skin barrier, which is why they’re suitable for all skin types — even after acne has cleared.
Once your skin is in a good place, depending on your age, you can reduce or stop using Glow Exfoliant and Clarifying Serum as spot correctors. Explore your age-appropriate routine here.
Q: How does the 90-day money back guarantee work?
Q: How does the 90-day money back guarantee work?
We’re so confident in our Starter Kits that we offer a 90-day money-back guarantee on the Essentials and Complete Starter Kits. If the kit doesn’t work for you, we’ll refund you — no complicated process.
In most cases, you’ll know within 7–10 days whether the kit is working.
The 90 Days Money Back Guarantee is not applicable to full-sized products.
We do not offer refunds for all our full-sized products as well as on our mini products that are sold separately outside the kit.
*For Starter Kits purchased from website, we will refund the amount after deduction of coupons and payment gateway fee.
*For Starter Kits purchased from platforms, we will refund the amount after shipping, and platform fees.
Limit of Guarantee: The 90 Days Money Back Guarantee is strictly limited to one Starter Kit (Clear Skin Essentials or Complete) or one Mini Solution B Bundle per customer/household.
Q: How do I return a product and get a refund?
Q: How do I return a product and get a refund?
For all regular products (excluding Starter Kits and mini Solution B):
- Download the Return Form and complete it.
- Email the completed form to us within 30 days of receiving your order (strict — no extensions).
- We’ll send you a Return Authorisation Code (RAC) and return instructions.
- Mail the product back within 14 days of receiving the RAC.
- Once we verify it’s unused and in original condition, we’ll process your refund within 7–14 business days.
Note: A S$5 handling fee will be deducted. Return shipping is at the customer’s expense. We recommend using a traceable courier.
For Starter Kits, please refer to our 90-Day Money Back Guarantee.
Q: What if I received a damaged, wrong, or defective item?
Q: What if I received a damaged, wrong, or defective item?
We’re so sorry about that! Please contact us within 3 days of receiving your order with a photo of the item, and we’ll arrange for the correct or replacement product to be sent. Shipping costs on us.
Q: Do you offer exchanges?
Q: Do you offer exchanges?
For change-of-mind exchanges, products must be unopened, unused, and in original condition. Please refer to our Return Policy for more details.
Q: How does the Skinlycious Rewards Program work?
Q: How does the Skinlycious Rewards Program work?
You earn SKLY Points for every purchase, review, referral, and social share. Points can be converted into discount coupons — every 600 SKLY Points = S$1.
We also have a membership program based on your annual spend on our website, with automatic upfront discounts of 3% (Fighter) or 5% (Champion).
View your points balance, convert points to coupons, and check your membership tier at your My Account page.
Q: How do I earn points?
Q: How do I earn points?
| Action | Points / Reward |
|---|---|
| Every S$1 spent | 10 SKLY Points |
| First purchase + newsletter signup | S$3 coupon |
| Leave a review (150+ characters) | 600 Points (= S$1) |
| Review + before & after photo* | 6,000 Points (= S$10) |
Q: I’m not sure which kit to start with. How do I choose?
Q: I’m not sure which kit to start with. How do I choose?
No worries, this is the most common question we get, and the answer is simpler than it feels!We’d suggest beginning with one of our Starter Kits:
- Essentials Starter Kit if you don’t currently use sunscreen or makeup.
- Complete Starter Kit if you have dry skin or wear sunscreen/makeup. It adds the Soothing Cleansing Gel to gently remove sunscreen/makeup, plus the Barrier Booster Moisturiser and Sunscreen for a full daily routine.
Not sure what your skin actually needs? Our Match+Balance System gently guides you to the right routine for smooth, glowing skin, so you’re never left guessing.
You can explore the full Starter Kit details here.
Q: What’s the difference between the Essentials Starter Kit and the Complete Starter Kit?
Q: What’s the difference between the Essentials Starter Kit and the Complete Starter Kit?
The Essentials Starter Kit includes: Calming Cleanser, Glow Exfoliant (acid-based spot treatment), Hydrating Serum, and Clarifying Serum (vitamin-based spot treatment).
The Complete Starter Kit includes everything in the Essentials Kit, plus Soothing Cleansing Gel (removes makeup and sunscreen), Barrier Booster Moisturiser, and our Mineral Sunscreen SPF47PA+++.
Essentials Starter Kit is ideal for those who:
- Prefer minimal skincare routines
- Are new to skincare
- Have oily skin (Hydrating Serum serves as an oil-free moisturiser)
Complete Starter Kit is best for those who:
- Have combination or dry skin
- Wants a proper complete skincare routine
- Are 25 years and older because skin starts cellular ageing at 25! It’s time to have a proper complete skincare routine that prevents pigmentations and slows down skin ageing.
Q: Are your products suitable for tweens and teens?
Q: Are your products suitable for tweens and teens?
Yes, absolutely.
For normal skin, start with Calming Cleanser first.
For oily skin, start with Cleanse and Hydrate Bundle. Hydration is needed so that the skin doesn’t produce so much oil.
For mild breakouts / a few tiny bumps a.k.a whiteheads / some blackheads and if they haven’t started any skincare, we can start with Calming Cleanser first. If by three weeks, they don’t clear up, then we get the Essentials Starter Kit and start spot correctors .
For moderate to severe acne who don’t use sunscreen, we recommend starting with the Essentials Starter Kit. It’s specially designed for young, delicate skin. It includes a gentle cleanser, an oil-free hydrating serum, and two different spot correctors. Follow the instructions on the box to do the half-face test to identify which spot corrector reduces / flattens their acne faster.
For moderate to severe acne who use sunscreen, we recommend starting with the Complete Starter Kit. It includes a gentle cleanser, a sunscreen/makeup remover, an oil-free hydrating serum, two different spot correctors, a mineral sunscreen SPF 47PA+++ and a moisturiser. Follow the instructions on the box to do the half-face test to identify which spot corrector reduces / flattens their acne faster.
For more info, see our Teen Skincare Routine.
Q: I don’t have acne. Can I still use Skinlycious?
Q: I don’t have acne. Can I still use Skinlycious?
Absolutely! Our products suit all skin types because we focus on three things:
- supporting your skin barrier,
- helping you find the actives that work for you.
When your barrier is strong and your water-oil ratio is balanced, acne and textured skin start to clear up naturally.
The actives in our Glow Exfoliant and Clarifying Serum are wonderful for ageing skin too, helping soften fine lines and fade pigmentation. The rest of our range is soothing, hydrating, and made to strengthen your barrier.
In fact, whole families use Skinlycious together. Our founder Jasmine’s does, across three generations: her young kids (sunscreen and Soothing Cleansing Gel when needed), Jasmine herself (40+), and her mum (70+).
Q: I have sensitive skin. Can I use your products?
Q: I have sensitive skin. Can I use your products?
Yes, and you’re in good hands. Our founder Jasmine has sensitive skin herself, so she formulated this whole range for skin just like yours.
We’re a clean beauty brand, which means no essential oils, artificial fragrances, colourants, or phthalates, the usual culprits behind reactions. We only include what’s truly needed to make a product work, paired with soothing, moisturising ingredients that protect and build your skin barrier.
We’ve even created a Soothing Cleansing Gel just for sensitive and sensitised skin. It came about while working with a customer who couldn’t tolerate any other cleanser out there.
Q: I’m pregnant. Can I use your products?
Q: I’m pregnant. Can I use your products?
Yes! Our whole range is safe to use during pregnancy, with one exception: we recommend skipping the Glow Exfoliant, as it contains Salicylic Acid. While it’s applied topically in small amounts, some studies suggest caution during pregnancy. Best to check with your gynaecologist if you’re unsure. In the meantime, the Clarifying Serum makes a lovely alternative as your spot corrector.
One thing we’re especially proud of: our sunscreen is 100% pure mineral, using non-nano mineral UV filters. Unlike chemical sunscreens (those containing Oxybenzone, Octinoxate, or Homosalate, for example), which have been detected in blood plasma, amniotic fluid, and breast milk, mineral filters work on the skin’s surface with minimal absorption into the body. Many expectant mums prefer this peace of mind, and we’re glad we can offer it.
Read more: Pregnancy Acne
Q: What do you recommend for mature skin or anti-ageing concerns?
Q: What do you recommend for mature skin or anti-ageing concerns?
Great news — if you have mature skin without acne, you can skip the Half Face Test!
Just do a simple patch test for the Clarifying Serum and Glow Exfoliant before starting.
☼ Morning Calming Cleanser → Hydrating Serum → Clarifying Serum (apply all over; double up on spots or pigmentation areas) → Barrier Booster Moisturiser (only where skin feels tight or pulling ; skip if not needed) → Sunscreen
☾ Night Soothing Cleansing Gel (remove sunscreen) → Calming Cleanser (second cleanse) → Glow Exfoliant on whole face with cotton pad (2–3x per week, not daily) → Hydrating Serum → Clarifying Serum → Barrier Booster Moisturiser (only where skin feels tight or pulling ; skip if not needed)
If skin still feels tight after moisturising, add 1–2 drops of Balancing Facial Oil.
If you have acne alongside ageing concerns, please follow the instructions on your starter kit to do the Half Face Test first — this helps us find what works best for your skin!
→ See the full Mature Adult Skincare Routine
Q: Can I use Skinlycious alongside retinol or other active ingredients?
Q: Can I use Skinlycious alongside retinol or other active ingredients?
Yes, but with a little care! If you’re using retinol, avoid layering it with the Clarifying Serum (Vitamin C) at the same time. They work better when kept apart. A simple way to do it: retinol at night, Clarifying Serum in the morning. The rest of the Skinlycious range plays well with retinol! Just note that on nights you use the Glow Exfoliant, it’s best to skip retinol too. No need to layer two actives at once as that might lead to skin sensitivity.
That said, if you’re currently dealing with acne, we’d suggest sticking to the core Skinlycious routine first until your skin settles. Then, slowly introduce other actives once things are clearer. Your skin will thank you for your patience
Q: Do you have any discount codes or promotions?
Q: Do you have any discount codes or promotions?
We don’t run regular promotions or flash sales because we’ve priced our products at their best everyday value. That way, it’s fair to all customers and no one misses out on a “promo price.”
Your best savings come from our Rewards Program (earn points on every purchase) and membership tiers (3–5% upfront discounts for loyal customers). New customers also get free shipping with code FREESHIP on their first order.
Q: Is the FREESHIP code only for first orders? What are the conditions?
Q: Is the FREESHIP code only for first orders? What are the conditions?
Yes, FREESHIP is a one-time code for your very first order on our website. It gives you free shipping regardless of order value.
For subsequent orders, free shipping applies automatically when your order totals S$100 and above.
Q: My payment didn’t go through. What should I do?
Q: My payment didn’t go through. What should I do?
Please check that your card details and billing address are entered correctly. If the issue continues, try a different payment method or contact your bank to confirm there are no restrictions on the transaction.
You’re also welcome to What’s App us and we’ll help you through it.
Q: Can I modify or cancel my order after placing it?
Q: Can I modify or cancel my order after placing it?
Once an order is placed, we’re unable to modify items but do What’s App us your order number and details to see what we can do. Our fuilfiment center usually picks the order within 6-8 working hours of orders being placed.
If the order is not picked, we can modify, cancel and refund.
If the order has already been picked, it will be treated as a return. See our Return Policy.
Q: How do I track my order?
Q: How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use it to track your parcel.
If you haven’t received an email with a tracking number within 2 working days of placing your order, please check your junkmail. If it’s not in junk, please contact us.
Q: I didn’t receive an order confirmation email. What should I do?
Q: I didn’t receive an order confirmation email. What should I do?
First, check your spam or junk folder. If it’s not there, the email address entered at checkout may have been incorrect. Please contact us with your name and order details and we’ll help you verify your order.
Q: Do you have a physical store?
Q: Do you have a physical store?
Yes! You can find us at: Toy Outpost, Plaza Singapura #07-11B. Open daily: 12noon – 9:45pm
Please note that in-store prices are slightly higher than online to account for retail costs. For the best value, shop at skinlycious.com. The staff there are not trained in our products, so any questions, please reach out to us.
Q: How long does delivery take?
Q: How long does delivery take?
Singapore: 1–2 working days to process + 1–3 working days for delivery via our courier partner.
Malaysia: Please place your order at www.skinlycious.com/my. Delivery times will be shown at checkout.
United States: Please place your order at www.skinlycious.com/us.
International: We ship worldwide via DHL. Delivery times vary by zone. Free shipping thresholds apply (see our Shipping & Delivery page for full details).
We do not process orders on weekends or Singapore public holidays.
Q: I placed my order on a Friday evening. When will I receive it?
Q: I placed my order on a Friday evening. When will I receive it?
Friday evening orders will be processed on the next working day (Monday, assuming no public holiday). Allow 1–2 working days for processing and 1–3 working days for delivery. The earliest you’d receive it is typically Tuesday to Wednesday.
Q: Will my order be delivered on weekends or public holidays?
Q: Will my order be delivered on weekends or public holidays?
We do not process or dispatch orders on weekends or Singapore public holidays. Our courier partner may deliver on Saturdays, but we cannot guarantee it.
Q: Can I request delivery on a specific day or time?
Q: Can I request delivery on a specific day or time?
We’re unable to guarantee a specific delivery day or time as this is managed by the courier. Once you receive your tracking number, you can contact our courier directly to arrange your preferred delivery window.
Q: My order is marked as delivered but I haven’t received it.
Q: My order is marked as delivered but I haven’t received it.
Please first check with other household members or building management. If the parcel is still missing, contact us immediately via WhatsApp at +65 8798 3397 with your order number and we’ll follow up with the courier.
Q: What is the Half Face Test and why do I need to do it?
Q: What is the Half Face Test and why do I need to do it?
The Half Face Test is a 5-day process to find out which spot treatment — acid-based or vitamin-based — works best for your skin. Because everyone’s skin responds differently, this helps us personalise your routine before you commit to full-size products.
Avoid facials and aesthetic procedures and mixing with other brands.
First 5 Days (Half-Face Test)
AM & PM Routine
- Step 1: Cleanse your whole face with Calming Cleanser
- Step 2 (Right side): Apply Glow Exfoliant (GE) on acne spots and marks with a cotton pad for maximum efficacy.
- Step 3: Apply our oil-free moisturise Hydrating Serum (HS) to the whole face
- Step 4 (Left side): Apply Clarifying Serum (CS) on acne spots and marks.
If your acne is not on the left and right side of your face, test using Glow Exfoliant on the bone spur side of your cheek, then Clarifying Serum on the other side.
And, if your skin feels tight after applying the spot treatment, moisturise with Skinlycious Barrier Booster Moisturiser on dry/tight feeling areas or apply an additional layer of Skinlycious Hydrating Serum. If a richer moisturiser is needed, mix in or layer on Skinlycious Balancing Facial Oil.
After 5 Days
- Identify which spot treatment works better for your skin
- Continue using the suitable product consistently for 2–3 months for best results
- If both work well, you may continue using both (on different concerns or areas)
Q: What’s the recommended AM and PM routine?
Q: What’s the recommended AM and PM routine?
Your ideal routine depends on your age group and skin type. Visit our Age-based Skincare Routine page for your personalised guide.
Q: Do I need to use a toner?
Q: Do I need to use a toner?
Nope! Our founder and formulator doesn’t use toner. She sees them as a broth of diluted actives that don’t do much. So we don’t include one in our range, and don’t recommend it either.
If you’re after hydration, skip the hydrating toner and go straight to our Hydrating Serum — it’s far more effective. Looking for exfoliation? Our Glow Exfoliant does a much better job than any exfoliating toner. And double cleansing at night goes a long way in keeping pores clearer too!
Read more: 4 Reasons to Ditch the Toner.
Q: Can I use makeup or sunscreen with your products?
Q: Can I use makeup or sunscreen with your products?
Yes, absolutely! Just a heads-up though — if you have oily, acne-prone, or sensitive skin, be mindful that many sunscreens and foundations can clog pores easily.
Jasmine experienced this firsthand, which is why it took 1.5 years of R&D before she developed a formula that doesn’t clog pores or cause breakouts.
We highly recommend our Mineral Sunscreen SPF47 PA+++ as your go-to.
For foundation, Jasmine personally uses and loves mixing it Cosmetics CC Cream with our Sunscreen — it gives a beautiful glowy finish without feeling heavy, and you can match it to your shade. Our Telegram community has tried this combo too, with great results — no breakouts and a lovely finish!
Join us to explore more tips like this — just search “it Cosmetics” in the chat: t.me/+sDZMWs27f_1iNzM9e
At night, double cleansing is key to keeping pores clear. Use Soothing Cleansing Gel as your first cleanse to remove sunscreen and makeup, followed by Calming Cleanser. Massage each for about a minute for a thorough cleanse.
Q: I sweat a lot after working out or P.E. Should I cleanse my face after that or only cleanse twice a day?
Q: I sweat a lot after working out or P.E. Should I cleanse my face after that or only cleanse twice a day?
Definitely cleanse after a workout! Bacteria feed on both sweat and sebum, and leaving them sitting in your pores is just asking for breakouts.
After exercising, use your Calming Cleanser, then follow up with the Hydrating Serum. If your skin feels tight afterwards, a small amount of Barrier Booster Moisturiser will do the trick. Spot treatments twice a day only.
Q: What should I do after completing the 5–7 day Starter Kit trial?
Q: What should I do after completing the 5–7 day Starter Kit trial?
After 5 days, take a moment to review how your skin is responding:
- Spot treatments: Which one works better for you — or are both helping? You can continue using both for different concerns or areas.
- Water-Oil balance: Notice any tight or pulling feeling after the Hydrating Serum? That’s a sign to fine-tune your water-oil balance. Learn how to customise your moisturiser here.
If you’re seeing new pimples pop up, don’t panic! Acne can form 4–6 weeks before it surfaces, so it may just be working its way out.
If neither spot treatment is reducing active acne, do reach out to us — your acne might be sensitised skin acne, and we’d love to help figure that out with you.
Otherwise, just follow your age-appropriate routine and keep going. Our products are gentle and safe for long-term daily use, and clearer, smoother, more radiant skin is on its way!
We’re always here if you need us. ❤
Q: Can I have laser or facial treatments while using your products?
Q: Can I have laser or facial treatments while using your products?
Most of our products are soothing, hydrating, and moisturising, so they should be fine to continue using. Just check with your doctor or aesthetician about these two products that increase skin cell turnover — Glow Exfoliant and Clarifying Serum. As laser treatments and chemical peels are also forms of exfoliation. Your doctor will be better able to advise when to pause and when to reintroduce them, since over-exfoliating can damage your skin barrier.
Q: My skin broke out more after starting. Is this purging or a reaction?
Q: My skin broke out more after starting. Is this purging or a reaction?
Some new pimples popping in the first few weeks are normal. The active ingredients in both Glow Exfoliant and Clarifying Serum increase skin cell turnover, which brings existing clogs (formed weeks earlier beneath the skin) to the surface.
Signs it’s working: Your existing acne is reducing or flattening, and your skin is becoming less oily
Signs it may NOT be working: Your existing acne becomes more inflamed and does not reduce in size at all. If this happens, stop use and contact us. Your acne could be possibly caused by sensitised skin rather than clogged pores. Read more here.
New breakouts should decrease over 2–3 months as a full skin cycle takes 28 days. Diet and lifestyle can also play a role — see our guides on Diet & Acne and Lifestyle & Acne.
Q: My skin is peeling. Is this normal?
Q: My skin is peeling. Is this normal?
Some peeling from Glow Exfoliant is normal — it’s the result of increased skin cell turnover from the salicylic and mandelic acid. If peeling feels excessive, reduce to once daily at night only. Once visible peeling stops, you can gradually build back up.
Always follow up with Hydrating Serum and sunscreen to keep skin hydrated and protected.
Q: My skin feels tight. What should I do?
Q: My skin feels tight. What should I do?
Tightness after Hydrating Serum means your skin is not only dehydrated but dry too. Mix or layer on Barrier Booster Moisturiser after Hydrating Serum. If still tight, layer or mix 1–2 drops of Balancing Facial Oil into your moisturiser before applying. Read more on how to customise your moisturiser.
Q: I feel a stinging or biting sensation when using the spot treatment. Is this normal?
Q: I feel a stinging or biting sensation when using the spot treatment. Is this normal?
A light stinging when first using Glow Exfoliant is normal as it’s due to the acidity of the product. Apply Hydrating Serum immediately after to reduce the sensation. This sensation will lessen and go away as your skin gets used to the acidity.
If you experience extreme redness, itching, or a prolonged reaction, stop use and contact us.
Q: I’ve been using the kit for a few weeks but my skin isn’t improving. What should I do?
Q: I’ve been using the kit for a few weeks but my skin isn’t improving. What should I do?
Please reach out to us and we’ll guide you personally. For new acne to stop popping, it typically takes 2–3 months (your skin’s natural renewal cycle is 28 days), so hang in there.
That said, if you’re not seeing any improvement at all, we’ll ask a few questions to understand what’s going on:
- Has either spot corrector (Glow Exfoliant or Clarifying Serum) helped reduce existing acne?
- Is there less oiliness or redness?
- Any tightness, itchiness, or dryness?
- Are you using sunscreen, makeup, or other products alongside?
- How has your diet and sleep been?
Q: My acne has cleared! Should I keep using Skinlycious?
Q: My acne has cleared! Should I keep using Skinlycious?
Yes, absolutely! Our products work by building healthy radiant skin, supporting the skin barrier, which is why they’re suitable for all skin types — even after acne has cleared.
Once your skin is in a good place, depending on your age, you can reduce or stop using Glow Exfoliant and Clarifying Serum as spot correctors. Explore your age-appropriate routine here.
Q: How does the 90-day money back guarantee work?
Q: How does the 90-day money back guarantee work?
We’re so confident in our Starter Kits that we offer a 90-day money-back guarantee on the Essentials and Complete Starter Kits. If the kit doesn’t work for you, we’ll refund you — no complicated process.
In most cases, you’ll know within 7–10 days whether the kit is working.
The 90 Days Money Back Guarantee is not applicable to full-sized products.
We do not offer refunds for all our full-sized products as well as on our mini products that are sold separately outside the kit.
*For Starter Kits purchased from website, we will refund the amount after deduction of coupons and payment gateway fee.
*For Starter Kits purchased from platforms, we will refund the amount after shipping, and platform fees.
Limit of Guarantee: The 90 Days Money Back Guarantee is strictly limited to one Starter Kit (Clear Skin Essentials or Complete) or one Mini Solution B Bundle per customer/household.
Q: How do I return a product and get a refund?
Q: How do I return a product and get a refund?
For all regular products (excluding Starter Kits and mini Solution B):
- Download the Return Form and complete it.
- Email the completed form to us within 30 days of receiving your order (strict — no extensions).
- We’ll send you a Return Authorisation Code (RAC) and return instructions.
- Mail the product back within 14 days of receiving the RAC.
- Once we verify it’s unused and in original condition, we’ll process your refund within 7–14 business days.
Note: A S$5 handling fee will be deducted. Return shipping is at the customer’s expense. We recommend using a traceable courier.
For Starter Kits, please refer to our 90-Day Money Back Guarantee.
Q: What if I received a damaged, wrong, or defective item?
Q: What if I received a damaged, wrong, or defective item?
We’re so sorry about that! Please contact us within 3 days of receiving your order with a photo of the item, and we’ll arrange for the correct or replacement product to be sent. Shipping costs on us.
Q: Do you offer exchanges?
Q: Do you offer exchanges?
For change-of-mind exchanges, products must be unopened, unused, and in original condition. Please refer to our Return Policy for more details.
Q: How does the Skinlycious Rewards Program work?
Q: How does the Skinlycious Rewards Program work?
You earn SKLY Points for every purchase, review, referral, and social share. Points can be converted into discount coupons — every 600 SKLY Points = S$1.
We also have a membership program based on your annual spend on our website, with automatic upfront discounts of 3% (Fighter) or 5% (Champion).
View your points balance, convert points to coupons, and check your membership tier at your My Account page.
Q: How do I earn points?
Q: How do I earn points?
| Action | Points / Reward |
|---|---|
| Every S$1 spent | 10 SKLY Points |
| First purchase + newsletter signup | S$3 coupon |
| Leave a review (150+ characters) | 600 Points (= S$1) |
| Review + before & after photo* | 6,000 Points (= S$10) |
