If you would like to cancel an order that has placed, we would need the customer’s order number for verification.
- If it has not been shipped out yet, we will cancel at no charge for the first order.
For subsequent order cancellation, it will bear a minimal cost of SGD $5 (handling fee) to cancel it.
- If your order has already been shipped out, it will be categorized as a product return. Find out more about our Return Policy below.
The information on this section is applicable to all products except for the Clear Skin Essential Starter Kits. For return of Clear Skin Essentials Starter Kit, please refer to 90 Days Money Back Guarantee.
Products must be returned unused, and in original condition.
The return process for all products except Essential starter kit is as follows:
- Download the Return Form and fill it out. Email us the completed form at [email protected]. Send it back to us within 30 days of the product receipt date. Strictly no extension.
- We will send you a Return Authorisation Code (RAC) and return details.
- Mail your return product(s) back to use within 14 days of receiving the RAC.
- Once we receive the product(s) and verify they are unused and in original condition, you will receive a full refund of the product(s) cost only; shipping and handling costs are non-refundable.
- Upon approval, refund will be processed within 7-14 business days.
We will not accept return without a RAC.
- 3 days period will start once the courier records successful delivery.
- Customer is responsible for return shipping charges. We highly recommend that you use a traceable delivery service when shipping the product(s). We will not be able to make any refund if we do not receive the return product(s).
- In the rare case of wrong product(s) sent or manufacturing defects, please inform us within 3 days of receipt and return the product(s) in their original condition within 7 days of the purchase date. The correct product(s) will be sent to you at our cost. We will also pay for the shipping cost of returning the product(s) to us.
- All refunds will be on original payment method. If the original credit card account has expired or been cancelled, we cannot issue a refund (no exceptions). We are not responsible for any charges/fees assessed by your banking institution.